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Care and Use Instructions:
OVEN SAFETY AND STOVETOPS:
- Tri-ply stainless steel cookware is oven safe to 500F (350F if using a glass lid) and is compatible on all cooktops / heat sources. Please lift, not drag, cookware off of stovetops to prevent scratching.
- Do not use in the microwave or broilerUSE:
- Before first use, hand wash with warm soapy water
- Preheat your pan on low to medium heat for a couple of minutes. Once heated pour enough cold oil into the pan to cover to cooking surface.
- To avoid food sticking while cooking do not disturb the food and allow the natural sugars to caramelize in the pan and release naturally. If your heat is too high sticking may occur so please make sure to use low to medium heat only except for boiling.
- Please use oven mitts when removing from the oven as the handles will be hot.
- Metal, wood, plastic, and heat resistant nylon tools are safe to use in stainless steel cookware. Do not use knives, sharp kitchen tools or an electric hand mixer in your cookware, as they may scratch lining.
CLEANING:
- Tri-ply cookware is dishwasher safe, but we recommend hand washing only with warm soapy water. Please allow the pan to cool before washing.
- To remove stuck on foods you may:
Fill cookware with a small amount of water and place over low heat until food is softened and easy to remove.
Use a specialist stainless steel cookware cleaning product and follow the instructions on the label.
- Discoloration may occur from using too high of heat. To remove:
Rub the cookware with a cloth dampened with lemon juice or white vinegar.
Use a specialist stainless steel cookware cleaning product and follow the instructions on the label.HOW TO SEASON CARBON STEEL - STOVE METHOD:
- Wash pan with warm soapy water dry with towel and then place on stovetop and heat to ensure the pan is thoroughly dried.
- Once pan is dry use oil of choice and with a paper towel apply around the interior and exterior of the pan. You may also continue to rub the pan with a hand towel to ensure the oil is evenly coated throughout the pan.
- Place you pan back on the stove and heat until smoking. Be sure to also heat the sides of the pan over the flame to ensure the entire surface area is heated.
- Once smoking turn the heat off and allow the pan to cool quickly.
HOW TO SEASON CARBON STEEL - OVEN METHOD:
- Place a foil lined baking sheet into the bottom rack of your oven.
- Preheat your oven to 475F to 500F.
-While oven is preheating - Wash pan with warm soapy water dry with towel and then place on stovetop and heat to ensure the pan is thoroughly dried.
- One pan is dry use oil of choice and with a paper towel apply around the interior and exterior of the pan. You may also continue to rub the pan with a hand towel to ensure the oil is evenly coated throughout the pan.
- Place pan into the fully heated oven upside down on the rack above the foil lined baking sheet.
- Leave pan in the oven for an hour. After an hour turn off the oven but leave the pan in there until it is cool to the touch.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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