PURPLE LEAF Athena Louvered Pergola Modern Grey Pergola White Roof with Sanori Patio Couch Set Modular Sofas for Deck Backyard Garden

We usually ship items within 24 - 48 hours after confirmed payment. (in business days)

In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page. In special situations the items transfer by Amazon, the tracking number may be delayed.

In rare cases due to unforeseen events (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees.

In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area. We ship only within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.

We'll send you the delivery time by email. For any further information, please feel free to contact us: purpleleafservice2@gmail.com

If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it cannot be canceled or changed.

Keep in mind:
1. Tracking is not available for orders that are in a Processing status.
2. Tracking can take up to 48 hours to update after an order is shipped.

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:

1. Take pictures reflecting the damage or defect clearly.
2. Email us at purpleleafservice2@gmail.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Please do not throw away the boxes or packaging materials, otherwise your request for return or exchange will not be accepted.

We process orders Monday–Friday (excluding holidays). If you place your order after the cutoff times, we'll process and ship the order the next business day. We do not deliver on Sundays or holidays.

With the surge in demand from shipping companies in the US, we are seeing an increase in tracking and scanning issues. Our carriers are working to eliminate tracking issues and delivery delays.

We guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.

30 Day Unconditional Refund Guarantee for Unopened & Unused Items.
Return warehouse: 3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.

If you are not satisfied with your purchase within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a refund.

The customers should pay for actual cost of return shipping due to their remorse, but do not need to pay for defective product returns. There is no restocking fee.

If the box has been opened, the buyer needs to send a picture and confirm with the seller. Only when confirmed that it does not affect normal use can the return be supported, and the buyer needs to afford a certain goods loss charge.

(1) Return not accepted when damage is caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc.

(2) Arrived damage — If the item received is defective or damaged, contact our customer service immediately and provide the order number and photos or video of the damage within 7 days. After checking, we can give a full refund.

(3) Missing part — If product parts are damaged or missing, we can send new parts or partially refund you. If the part affects product function and cannot be repaired, we will send a new item or issue a full refund.

(4) Doesn't work or defective — Contact our customer service for technical support. If it still doesn't work, you may request a refund. If the product is defective and can be repaired locally, we will provide compensation.

(5) Incorrect package sent — If the item received differs from the one ordered, contact our customer service with photos or video within 7 days. We will send the correct item to you.

(1) Contact us at purpleleafservice2@gmail.com to get a return shipping label. Submit order number, clear picture or video, and packaging photos to confirm your return is accepted.

(2) Make sure the item is in good condition with all accessories inside. Affix the return label we provided and ship to the address our customer service provides.

(3) Return address: 3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.

(1) PayPal refunds may take up to 24 hours to process and appear in your account.

(2) Credit card refunds will take between 7–14 business days to appear in your account. This depends entirely on your credit card company and any intermediaries.

Note: The price of products on our website may fluctuate, and we will not refund any difference caused by price changes.